FAQ
Shipping Policy
All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Return & Refund Policy
If you are not entirely satisfied with your purchase, we're here to help.
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Some items can’t be returned if they are opened. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee and will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
If you have any questions on how to return your item, contact us.
1. Send us email to request a refund, info@morslucerna.com
2. Mail your returned item to:
Mors Lucerna Records
Returns Department
13A Mesereau Ct, Brooklyn, NY 11235
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Payment Policy
We accept all major credit cards and PayPal
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Carriers
We use the USPS carrier to deliver our orders
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship it when the item becomes available. We don’t ship partial orders unless requested by customer. All partial orders are subject to additional shipping charges. If your order contains a mix of pre-order(s) and in stock items, we will dispatch the whole order when the pre-ordered items become available. Please make two completely separate orders if you do not want to wait for your available items to dispatch with the 'pre-order' item(s)